| SHIPPING & RETURNS |
FOR ITEMS IN STOCK FROM OUR LOCATION These orders will usually ship within 24 hours. Midwest orders may take one to three days to arrive. East coast orders run from three to four days. The south will take four to five days. In the far west it may be seven or eight days. All shipping costs and free shipping listed are for the contiguous United States. Alaska,Hawaii and international customers please CONTACT US! ITEM NOT ON HAND To check on the availability of a product before ordering, send an inquiry to info@thekeeneredge.com . This will eliminate having to go through a refund process if the item is unavailble. If the item has to be ordered from our suppliers, it usually takes three to seven days to process and reach us, depending on the supplier's location. We then immediately ship the item to the customer by USPS Parcel Post or Priority Parcel Post except in rare cases where size or weight requires an alternate method. In this situation we recommend adding up to seven days to the shipping time estimates for items in stock. However, we find that most customers receive their items in ten days or less. The customer will be advised of the progress of the order during the waiting period. WE DO NOT "MAKE UP FOR LOW PRICES" BY GOUGING OUR CUSTOMERS FOR SHIPPING OR HANDLING COSTS! MANY OF OUR PRODUCTS (SWORDS AND RESIN CAST ITEMS) ARE HEAVY AND COST MORE TO SHIP. IF THE ACTUAL SHIPPING COST IS MORE THAN $1.00 LESS THAN WE CHARGED YOU, WE WILL REFUND THE DIFFERENCE TO YOU. FAIR ENOUGH? REFUND If, for any reason, we are unable to ship a product, a full refund will be granted. CHRISTMAS Orders may take longer depending on UPS or USPS Parcel Post traffic load. We cannot guarantee that orders placed after December 10th will arrive before Christmas |
Before your destroy the shipping container, packing material, or use the item, please note the following: It is the buyer's responsibility to inspect for and report any visible damage to the shipping container to the carrier at the time of delivery! It is the buyer's responsibility to notify THE KEENER EDGE ltd. at the time of delivery of damaged goods, shortages, overages, or incorrect items!
the wrong item being shipped will be at the customer's expense. WARRANTY RETURNS All THE KEENER EDGE ltd.products are warranted for 30 days, unless indicated otherwise, against manufacturing defects in workmanship and materials. THE KEENER EDGE reserves the right to reject any claim it deems to have been damaged through misuse. RETURN PROCEDURE E-mail us at returns@thekeeneredge.com for return authorization. After you receive your authorization number, the item including original box and all accessories, should be packed in its original delivery container if possible, or in a manner to prevent damage (air bubbles bubble wrap etc.) and in a proper sized sturdy carton. A copy of your packing list or invoice (receipt) must be enclosed and a letter describing the reason for the return and indicate whether replacement, exchange, or credit is desired. All Cartons MUST have the return authorization number printed on outside of container or they will be rejected. Upon receipt of item we will examine the item for misuse or manufacturing defect. If we determine product was damaged through misuse, we will return item and bill for shipping. Most returns processed within 3 business days of receipt. Most swords we sell unless listed as "battle ready" are meant for display only, not combat! Swords, even when false edged (unsharpened), are weapons and are capable of causing injury by their sheer mass ! |
| LIMITED INTERNATIONAL SALES ON AN INDIVIDUAL CASE BASIS. CONTACT US! |
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